Shipping Policy

Thank you for choosing Capsuled Store. We are excited to offer you a seamless and efficient shipping experience. Please take a moment to review our shipping policy:

  1. Order Processing:
    • All orders will be processed within 1 business day (excluding weekends and holidays) from the date of purchase.
    • Please ensure that your shipping address is entered accurately during checkout, in order to avoid the loss of the package and postponing of the delivery.
  2. Shipping Methods and Delivery Time:
    • We offer standard shipping with courier.
    • The estimated delivery time will depend on your location and the shipping method selected during checkout. The estimated shipping time all over Cairo is usually 48 hours, all orders shipped to local governorates might take extra time. However, we do our best to pack and deliver you awaiting order as soon as possible.
    • Please note that delivery times may vary due to unforeseen circumstances, such as weather conditions or peak holiday seasons. We appreciate your understanding in such situations.
  3. Shipping Costs:
    • Shipping costs will be calculated and displayed during the checkout process based on your location and the weight of the package.
    • We may offer free shipping promotions from time to time. Please refer to the specific promotion details for eligibility requirements and applicable terms.
  4. Tracking and Order Status:
    • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
    • You can track your order by clicking on the tracking number or by visiting the carrier's website and entering the tracking information provided.
  5. International Shipping:
    • We currently offer international shipping to select countries. Please note that customs duties, taxes, or any additional fees imposed by the destination country are the responsibility of the customer.
    • Please familiarize yourself with your country's customs regulations and any import restrictions that may apply before placing an international order.
  6. Order Modifications and Cancellations:
    • We strive to process and ship orders as quickly as possible. Therefore, modifications or cancellations may not be possible once an order has been placed. Please review your order carefully before completing the checkout process.
  7. Shipping Issues:
    • In the unlikely event of a shipping issue, such as a lost or damaged package, please contact our customer support team at care@capsuled.store immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Please note that the above shipping policy is subject to change and may be updated without prior notice. We encourage you to review our shipping policy periodically for any revisions.

If you have any further questions or need assistance with shipping, please don't hesitate to reach out to our customer support team at care@capsuled.store. We are here to help!

Thank you for choosing Capsuled Store. We appreciate your support and look forward to delivering your orders with care and efficiency.

 

Sincerely,
Capsuled Store